WhatsApp bots are a powerful tool for automating customer conversations—but what happens when your bot stops responding? In most cases, the problem stems from an incorrect webhook setup or missing event subscriptions within the Meta developer platform.
If your WhatsApp bot is malfunctioning, follow this step-by-step guide from Rash Technologies to restore its functionality and ensure continuous customer engagement.
Step 1: Reconfigure the Webhook URL
Navigate to your Meta Developer Account, and go to:
WhatsApp → Configuration
Update the required webhook settings as follows:
- Callback URL: Use your assigned Reseller domain webhook URL.
Example:https://yourdomain.com/webhook/whatsapp-webhook - Verify Token: Enter the token provided by your service (e.g.,
8450385012773603920)
Once the details are entered, click “Verify and Save.”
Step 2: Ensure Correct Event Subscriptions
To enable proper message handling and bot operations, verify that the necessary webhook fields are subscribed:
messageshistorysmb_app_state_syncsmb_message_echoes
These subscriptions allow your bot to receive updates and respond appropriately during a user interaction.
Step 3: Test & Monitor
After updating the configuration:
- Test the bot using a sandbox or test number
- Monitor activity in Meta’s webhook logs
- Check for any permission or rate-limit errors
If everything is configured correctly, your bot should resume normal operations.
Still Facing Issues?
If your bot remains inactive after performing these checks, it may be due to deeper issues related to API credentials or platform access.
Reach out to our expert support team at Rash Technologies for immediate technical assistance and advanced bot diagnostics.
Why Proper Webhook Configuration Matters
An improperly configured webhook disrupts real-time communication, which can impact lead generation, automated responses, and user experience. Maintaining active subscriptions and correctly mapping callback URLs ensures uninterrupted automation flow across your WhatsApp Business API.
At Rash Technologies, we help businesses streamline communication pipelines using robust automation strategies—from WhatsApp to CRMs, websites, and beyond.
Need Help Setting Up Your WhatsApp Bot?
Connect with our team and explore tailored automation workflows that ensure your business never misses a customer message.